Curriculum Vitae
Geraldine H. Amori
Principal
Communicating HealthCare
Education/Training
Institution Degree Year Field of Study
Florida State University BM 1974 Music Therapy
Florida State University MS 1976 Counseling and Human Systems
University of Florida PhD 1987 Counselor Education
Insurance Institute of America ARM 1998 Risk Management
Positions and Employment
1976-1978 Counselor, Florida Keys Community College – Key West, FL
1979-1981 Geriatric Program Supervisor, North Central Florida Community Mental Health Center – Gainesville, FL
1981-1983 Mental Health Program Specialist for 15 County District, District III Mental Health Board – Gainesville, FL
1983-1988 Psychopharmacology Clinic and Research Coordinator, Dept. of Psychiatry, University of Vermont/University Health Center – Burlington, VT
1988-1989 Quality Patient Relations Manager, University Health Center – Burlington, VT
1989-2001 Risk Manager, University Health Center (which became Fletcher Allen Health Care) – Burlington, VT
2001-Present Healthcare Risk Management Consultant – Burlington, VT
Other Experiences and Professional Memberships
1979 Intern, AARP – Washington, DC, Developed Orientation Manual for Volunteer National Leaders
1980 Conceived and initiated tri-county senior citizen collaborative for tri-county area in rural Florida
1981 Developed and taught home-care-worker course at Santa Fe Community College
1982 Conceived and wrote orientation manual for members of Florida District Mental Health Board that became statewide model (Florida District Mental Health Boards no longer exist)
1985-1994 Board Member and President 3 years, Champlain Valley Drug and Alcohol Services – Burlington, VT
1989-Present Member, American Society for Healthcare Risk Management
1992 Produced “Deadline,” a unique educational/theatrical production on death and dying for the medical and general community. The production generated community enthusiasm, the attention and support of the medical school, and ultimately raised money for the local hospice
1994 Board Member, Northern New England Society for Healthcare Risk Management
1995 & 1996 President, Northern New England Society for Healthcare Risk Management
1997 – 2002 Board Member, American Society for Healthcare Risk Management
1998-2001 Staff to VMCIC, Fletcher Allen’s Captive Insurance Company – Burlington,Vermont
1998-2001 Formed then managed the Workers’ Compensation Trust for Fletcher Allen Health Care, Burlington, Vermont
1999 Participant in Kennedy Institute for Bioethics intensive summer course, Georgetown University
2001 President, American Society for Healthcare Risk Management
2001-2004 AHA Quality Quest Patient Safety Award Committee
2001-2003 Advisory Committee, Health Forum/AHA Patient Safety Fellowship
2002-2003 Board Member, Northern New England Society for Healthcare Risk Management
2002-2004 Author: Book Chapter: “Communicating with Patients and Families,” the Risk Management Handbook, 4th Edition, Jossey-Bass, 2003
2003 Author: “Role Play as a Key Strategy for Teaching Disclosure Skills:” Harvard Health Forum, 2003
2003 Member, Partnership for Patient Safety (p4ps) Advisory Group
2004 Board Member, Consumers Advancing Patient Safety
Honors
1995 Fellow in the American Society for Healthcare Risk Management
1997 Paulette Gagnon Award for Service in HealthCare Risk Management
2004 Distinguished Fellow in the American Society for Healthcare Risk Management
2004 Distinguished Service Award, American Society for Healthcare Risk Management
Selected Publications:
Amori, G.H. Disclosure Skills Training. Harvard Risk Management Foundation Forum. 23(2), April 2003. Pp 16-17.
Amori, G.H. Communication with Patients and Other Customers: The Ultimate Loss Control Tool. In Carroll, R. (editor) Risk
Management Handbook for Healthcare Organizations, 4th Edition. San Francisco: Jossey-Bass, 2003.
Principal Contributor: ASHRM Monograph Series on Disclosure:
Part 1: Disclosure Of Unanticipated Events: The Next Step In Better Communication With Patients
Part 2: Disclosure Of Unanticipated Events: Creating An Effective Patient Communication Policy
Part 3: Disclosure: What Works Now And What Can Work Even Better
Amori, G.H. (April 2003). Disclosure Skills Training. Harvard Risk Management Foundation Forum, 23(2), 16-17.
Amori, G.H. (2005). Office Practice Risk Management. In L. Wolper (Ed.), Physician Practice Management. Sudbury, MA: Jones and Bartlett Publishers.
Amori, G.H.; Martin, P.B.; and Goeltz, R.J. First, Do No Harm Part 3: Healing Lives, Changing Cultures Facilitator’s Guide. Partnership for Patient Safety (p4ps), 2005.
